Shipping policy

Thank you for shopping with Nathan Bennett. Specializing in the cross-border supply and global sales of fashion bags, daily handbags and functional backpacks, our company focuses on standardized logistics management and refined product packaging. We aim to deliver all bag products with accurate processing, intact packaging quality and efficient logistics arrangement, ensuring customers receive satisfactory goods within a reasonable delivery cycle.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. Our team will conduct manual inspection, accessory verification and professional shockproof packaging for each bag item to prevent extrusion deformation, surface scratches and accessory loss during transportation.

If we experience a high volume of orders during promotional events, shopping seasons and holiday peaks, processing times may be extended. Customers will be notified via email promptly if there are any significant delays in order preparation and shipment.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on the actual size, weight and international shipping destination of your ordered bag products.

Estimated delivery times:

Standard Shipping: 15 business days

Delivery times are estimates and may vary due to carrier operational delays, complex customs clearance procedures, adverse weather conditions, logistical scheduling constraints, or local holidays. The actual delivery progress shall be subject to real-time logistics tracking updates.

3. Shipment Confirmation and Order Tracking

Once your order has shipped, you will receive an official shipment confirmation email containing complete tracking codes and logistics inquiry details.

Tracking details typically become available within 24-48 hours after shipment due to the normal data synchronization delay of global cross-border logistics systems.

4. Incorrect Address Disclaimer

Please double-check and confirm that your shipping address, postal code and recipient contact information are accurate and fully completed at checkout before payment.

Nathan Bennett is not responsible for parcel misdelivery, loss or return caused by incorrect or incomplete address information provided by customers. If a package is returned to our warehouse due to customer address errors or missing information, additional reshipping fees may apply for secondary delivery services.

5. Lost or Damaged Packages

Lost Packages:

If your package is confirmed lost in transit or the logistics status remains unupdated for a long time, please contact our customer service team within 7 days of the expected delivery date to initiate a logistics investigation.

Damaged Items:

If your bag products arrive with deformed shape, broken accessories, damaged surface or torn packaging during transportation, please contact us within 48 hours of delivery and provide clear photos of the damaged items and original outer packaging. We will evaluate the situation thoroughly and resolve the after-sales issue as quickly as possible.

6. Bag Care and Usage Notice

All bag products should be used, cleaned and maintained strictly in accordance with the care guidelines attached to each product. Nathan Bennett is not responsible for product deformation, wear, peeling or structural damage caused by improper cleaning, private modification, overloading storage and other incorrect manual use of the bags.

7. International Shipping and Customs Notice

For international shipments, customs duties, taxes, or import fees may be charged according to the local tariff policies of the destination country. These additional charges are the sole responsibility of the customer and are not included in the product price or shipping cost.

We will provide complete customs declaration documents to assist smooth customs clearance, and we will not be liable for cargo detention or delivery delays caused by local customs inspection and policy adjustments.

8. Logistics Exception Reminder

We strictly standardize the packaging and shipping process of bag products to reduce logistics risks. Once the order is dispatched, no unauthorized modification of order information is allowed. Please confirm all details before placing an order.

9. Contact Information

If you have any questions regarding this Shipping Policy, logistics progress, order delivery and after-sales problems, please contact us:

Company Name: Nathan Bennett

Phone number: +64 21 434 4037

Email: support@nichocasaworld.shop

Physical address: Tauranga Street, Tauranga, BOP 3141, New Zealand